Cancellation & Refund Policy

Cancellations received more than 48 hours before the scheduled pickup time are eligible for a full refund, less any non-refundable third-party or payment-processing fees where applicable. 

Cancellations received between 24 and 48 hours before the scheduled pickup time are eligible for a 50% refund.

Cancellations received less than 24 hours before the scheduled pickup time are non-refundable.

Same-day cancellations and no-shows are non-refundable.

A passenger may be considered a no-show when the customer:

• Does not appear at the agreed pickup location
• Cannot be contacted after reasonable attempts
• Leaves the pickup location without notifying Purrfect Transportation
• Provides incorrect booking information that prevents completion of the service

Prices may vary according to:

A flight delay is not automatically treated as a cancellation when accurate flight information was provided.

Purrfect Transportation will make reasonable efforts to adjust the pickup based on updated flight information

Material changes to a reservation may result in a price adjustment.

Customers should contact Purrfect Transportation as soon as possible.

We will make reasonable efforts to reschedule transportation where availability permits.

Any refund, credit, or rescheduling will depend on:

• Notice provided
• Circumstances
• Chauffeur and vehicle commitments
• Non-refundable costs already incurred

Where a cruise ship does not call at Nassau or experiences a material itinerary change, customers should notify Purrfect Transportation as soon as possible.

Where reasonable, we may offer:

• Rescheduling
• Credit
• Partial refund
• Full refund

after deducting any non-refundable costs already incurred

• More than 48 hours’ notice: Full refund less non-refundable third-party costs
• 24–48 hours’ notice: 50% refund
• Less than 24 hours’ notice: Non-refundable
• No-show: Non-refundable

Any prepaid admission tickets, meals, third-party reservations, or other non-refundable expenses are excluded from refunds once purchased

Weddings, special events, large-group bookings, multiple-vehicle reservations, and extended hourly services may require separate deposits and cancellation terms. 

Any non-refundable deposit will be clearly identified prior to payment

We will make reasonable efforts to accommodate changes to

• Pickup time
• Pickup location
• Destination
• Passenger count
• Vehicle
• Tour itinerary

Changes remain subject to availability and may result in additional charges.

Where service cannot safely or reasonably be provided because of severe weather, government restrictions, airport or port closures, or another exceptional event outside the customer’s control, Purrfect Transportation may offer:

• Rescheduling
• Booking credit
• Partial refund
• Full refund

depending on the circumstances and any non-refundable costs already incurred

If Purrfect Transportation must cancel a confirmed reservation and cannot provide a reasonable replacement service, the customer will receive a refund for the affected service.

Processing times may vary depending on the bank, card provider, or payment processor.

Customers should contact:

A cancellation will be considered received once acknowledged by Purrfect Transportation.